As companies continue to hire top talent, they also realize the need to allow top talent to work from remote or home office locations. Supporting remote workers is huge challenge that IT organizations are trying to figure out. Many remote workers have individual preferences setup, are not always logged onto the corporate network, or have special security and firewall configurations which make remote support difficult.
What is an IT organization to do to effectively resolve IT issues for remote workers?
Some companies have their remote workers FedEx computers back to the home office. Not only is this expensive but it creates lost productivity hours for the remote workers and potentially missed deadlines. Other companies try to resolve issues over the phone but not all remote workers are tech saavy enough to follow technical instructions over the phone. This method is not only time consuming and inefficient but creates much frustration for both parties.
Solution...
Leverage remote support technologies that are easy to use, cost effective and firewall friendly where the requirement is simply a browser and an internet connection. No dependencies on VPN connections, on the network or not, special setups. WebEx Remote Support, Remote Access or Systems Management all are excellent solutions.
In a recent study by IDC, they forecast that the mobile worker population in the U.S. will reach 113.5 million by 2008, up from 98.5 million only three years ago. Worldwide, it's expected to be closer to 878 million mobile and remote workers by the end of the decade!
Hi,
I totally agree that remote support and remote access has become increasingly necessary for an IT organization. It has become vital to use solutions that are cost effective, less time consuming and efficient.
Another excellent solution is to use the remote support appliance from RHUB http://www.rhubcom.com . It provides remote access and remote support making it easy for remote workers to contact the main company office and vice versa. All that the remote worker needs is a full fledged browser and there are absolutely no downloads making it a fast, simple and effective choice. It is also compatible with existing firewall settings of your computer without affecting security.
With the predicted increase in the remote worker population, companies will require the best technologies to keep up to date with the latest developments. I have found that the remote access and remote support solutions from RHUB are extremely useful and convenient.
Cheers,
Abi
Posted by: abi | October 24, 2008 at 10:52 PM
Hi,
I totally agree that remote support and remote access has become increasingly necessary for an IT organization. It has become vital to use solutions that are cost effective, less time consuming and efficient.
Another excellent solution is to use the remote support appliance from RHUB http://www.rhubcom.com . It provides remote access and remote support making it easy for remote workers to contact the main company office and vice versa. All that the remote worker needs is a full fledged browser and there are absolutely no downloads making it a fast, simple and effective choice. It is also compatible with firewall settings making it a safe and secure appliance.
With the predicted increase in the remote worker population, companies will require the best technologies to keep up to date with the latest developments. I have found that the remote access and remote support solutions from RHUB are extremely useful and convenient.
Cheers,
Abi
Posted by: abi | October 23, 2008 at 12:54 AM