According to research by Frost & Sullivan, Gartner, Synergy Research, and Wainhouse Research, the Collaboration Market opportunity is expected to grow to $53B by 2017!
These research firms still predict Hosted UC to represent over 20% of the total available market opportunity at $11.6B.
- Hosted Audio Conferencing ($5.3B)
- UC Infrastructure ($4.8B)
- UC Endpoints ($2.8B)
- Hosted Web Conferencing ($2.2B) round out the Top 5 categories
Cisco continues to dominate worldwide in Enterprise Voice, Telepresence, and Web Conferencing. For Contact Center, Cisco has given up some market share while Avaya grew market share. However, collectively across Enterprise Voice, Telepresence, Web Conferencing, and Contact Center, Avaya continues to lose market share. Interesting to note that when Microsoft added MSFT Lync for IM and presence, they actually captured some market share.