The Telepresence Global Markets team from Frost & Sullivan determined that the telepresence market generated $165.3M in revenues in 2007. That number is expected to exceed $1.44B in 2013.
In general, it's the larger enterprises with globally dispersed offices that are investing in telepresence. It will be interesting to see in the next 1-2 years how quickly telepresence will impact small businesses and even become popular at the consumer level.
Imagine if consumers had telepresence in their homes, connected to their HDTV's. Rather than calling my credit card company to complain about an unauthorized transaction, I could connect to a credit card representative over telepresence. I would be able to see the representative and explain my situation as if I was standing directly in front of him/her. If I needed to be transferred to a different department or if another representative wanted to assist with the situation, it could happen. The representative could even pull up my account to review the recent transactions and I could see this happening over my HD TV.
The power of telepresence.