There is marketing buzz about Citrix releasing a new version of GoToMeeting 4.0 Not quite sure of why there is a buzz since the only change they made was to finally support VoIP after many years of not being able to support it. (It's only 2-way streaming VoIP, so not very collaborative.)
For GoToMeeting 4.0 VoIP to work you, need a USB microphone and headset. During initial tests, the general feedback was occasional audio glitches. Citrix stated that the GoToMeeting 4.0 audio delays were due to the fact that the group they were meeting with had an Internet connection that was heavily used by its employees. "Hmmm, isn't that every company out there? Does that mean that if you have employees that actually use the Internet then the Citrix VoIP will be subject to glitches and delays?" Sort of makes sense that Citrix also developed local PSTN calling as a backup to the anticipated GoToMeeting 4.0 VoIP issues. NOTE: If you experience VoIP re-verb, echo effects, then you can resort back to the standard telephone. Take a quick look at a Citrix email about their audio service for some reassurance: http://davidchao.typepad.com/webconferencingexpert/2007/11/gotowebinar-aud.html
You can also record with Citrix GoToMeeting 4.0 but you are required to have 1 GB of available storage, download a G2M2 recording codec, and are expected to wait 45 minutes for a 60 minute recording to "convert." Citrix recommends that you do nothing on your computer during this 45 minute conversion since the recording/conversion process requires lots of CPU. You also need to but a Dynametric Box. There is nothing like slapping a solution together on your own and hoping that it works. Personally, it makes me feel like a real techie!
The Citrix "Total Audio Service" is priced out at $49 per month and $59 per month for the corporate version.
At the end of the day, Citrix should stay focused on what they do well: servers. (Citrix officially plays in the Application Delivery Infrastructure market and their server technologies are sound.) They acquired XenSource in 2007 with the hopes of executing their corporate-wide strategy of providing desktop virtualization solutions while cutting into the market share of VMWare. XenServer and XenDesktop are the two main virtualization products offered by Citrix and both are worth keeping an eye on.
It will also be interesting to see how the Application Virtualization strategy of Citrix will effect their relationship with Microsoft. The way I see it, Citrix needs to keep a close watch on companies like VMWare, Virtual Iron, Juniper Networks, RiverBed Technologies, and F5 Networks since these are the main players in the Application Delivery Infrastructure* space.
* Application Delivery Infrastructure = application, server, desktop virtualization, application performance monitoring, SSL/VPN, gateways, WAN optimization, etc.