Ribbit Telephony and Salesforce.com
Ribbit, an internet startup company that specilized in telephony services, has integrated its telephony solution with Salesforce.com's CRM application. With this integration, users can push voicemails from their cell phones into SFA and attach the voice mails to a specific customer record/opportunity/activity. Voice messages can be converted into text for greater efficiency compared to typing in notes. Voice messages can also be searched by keywords.
Customers can opt to use their own cell phone or make outbound calls within SFA via Ribbit's software-based phone. This provides flexibility to customers.
Ribbit is priced at $25 per user per month. This includes unlimited voice messaging, storage and inbound calls to the software-based phone, and five voice to text transciptions. Voice to text transcriptions is an additional $10 per user per month for 40 messages. Unlimited ouotbound calling in the US through Ribbit's online phone is $15 per user per month.
The Ribbit application is still in beta across some 70 different companies. Learn more about Amphibian by clicking on the "Watch the Amphilbian Video."
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