SugarCRM is an open source CRM application built on LAMP stack: Linux OS, Apache server, MySQL database server, and PHP language. With their open source architecture, over 2,000,000 downloads of their solution have taken place! Though they are not the current market leader in the on-demand CRM space, they are creating waves because of their unique value proposition: flexibility, customization, integration, and of course, the fact that it is open source. They could give Salesforce.com a run for their money with the right mix of marketing and partnerships.
Speaking of partnerships...
About a month ago, it was announced that SugarCRM Professional would be available on the WebEx Connect Application Grid. (Today, SugarCRM serves over 800 customers in 40 different languages.) The key to success for any open source solution with a low price point like SugarCRM is VOLUME. What better way than to immediately tap into the WebEx Connect Application Grid that currently has close to 30,000 companies and 2-3 millions of users connected to it!
Integrating SugarCRM and WebEx provides customers with an end to end, on demand solution so they can effectively manage their customer relationships with a 360 degree view.